F.A.Q.
RETURNS & EXCHANES:
To view our detailed return policy please refer to our Refunds & Returns Policy page.
ORDERING:
Which forms of payment do you accept?
Payments for orders can be made securely through PayPal. You can also pay using your Visa, MasterCard, AMEX, Discover Card and checks through PayPal.
Where is my confirmation email?
Please check your junk/spam folder if it isn't in your inbox. Otherwise feel free to email us to confirm your order.
Can I cancel or change my order?
We aim to ship your order as quickly as possible, so we provide a 30 minute window to cancel or change your order from the time of placing it. For the fastest response to cancel your order please email us.**
**During peak season (from Late November to Christmas) cancellation or changes to orders are not guaranteed as we aim to process and ship them as quickly as possible. So we urge you to review your order to make sure all details are accurate.
What brand apparel do you use?
Please email us with the type of apparel you're interested in so we can let you know which brand it will be printed on.
Do you have a sizing chart?
Please find sizing info here.
SHIPPING:
How much is shipping?
All shipping cost are shown before orders are placed
**All order prices are in USD unless otherwise stated.
How long will it take for my order to be delivered?
Delivery time can be found on each product page. We try to be accurate as possible but once the package has left our facility we have no control over delays that may occur with the courier due to weather, unforeseen events or the ungoing pandemic.
Tracking information is emailed at the time of dispatch and may take a day or two to update.
Please note with orders outside of North America deliveries times may vary depending on customs, Covid-19 impact and the local postal system.
Where do you ship from?
Orders are shipped from one of our facilities in New York, USA or Toronto, Cananda. We use USPS for US bound orders and Canada Post for Canadian orders.
PROMOTIONS, PRICES & OFFERS:
Are prices, promotions or discount retroactive?
Everyone loves a discount but unfortunately promotions, discounts and price changes are not applicable to previous purchases or purchases made without promotion or discounts being applied at the time of purchase.
Why isn’t my promo code working?
Please note that promotions and offers are subject to changes and termination at any time. Please check the details of the promo code you’re using to make sure your carted items meet the requirements. Somes times there is a threshold before a promotion is activated so the total amount required for the offer is the carted amount and does not include shipping. Current promotions and offers are not applicable to previous purchases. Offers for free shipping do not include the entire shipping cost of hoodies, international shipping or fast-track shipping (the amount for the free standard shipping ($4.95) will be discounted off the cost of these items).