F.A.Q.
Contact Uscocoateeinfo@gmail.com
168 Lenox Ave New York NY 10026 United States
We usually respond within 1 business day.
Shipping Info
US order are shipped from New York, USA and are usually delivered using USPS (during peak season we may use other couriers). Canadian order are shipped from Ontario, Canada and are usually delivered using Canada Post. International orders may ship directly from Europe but sometimes during busy periods they may come from New York, USA.
Shipping cost can be found on the product page.
When your order ships you will receive an email with the tracking number but if for whatever reason you don't receive it just email us and we can reply letting you know what it is.
How long before I get my stuff?
We aim to process and ship as quickly as possible, so if you need to make any changes please contact us right away. That said we "fast-track" orders are given priority and are usually processed 1 - 2 business day. Standard orders are processed within 3 business days. Please check out the table below for our typical shipping times
| Destination | Fast-Track Processing | Standard Processing |
|---|---|---|
| United States | 2 - 4 business days | 3 - 7 business days |
| Canada | 1 - 7 business days | 2 - 8 business days |
| Europe | 3 - 8 business days | 4 - 9 business days |
| Rest of the World | 8 - 16 business days | 9 - 21 business days |
Refund | Exchanges
If your order is lost intransit, damaged or not what you ordered, please let us know by sending an email to cocoateeinfo@gmail.com. We aim to ensure all our customers are have a great shopping experience and handle any order issues promptly.
Due to the nature of print on demand (POD) we don't offer exchanges or refunds for change of heart. Also if you wish to cancel an order please email us as soon as possible since we process orders quickly to ensure you get them as fast as possible.