Categories

F.A.Q.

Return Policy:

 

All Cocoa Tee orders are printed upon purchase, this allows us to provide the latest trends in topical and graphic apparel at a reasonable cost. Because of this we do not provide a return service for incorrect sizing or change of heart. Our sizing charts can be found here.

Shop with peace of mind knowing Cocoa Tee will take full responsibility for any errors made on our part such as; delivering the wrong size, defects or delivering the wrong order. If you think we made a mistake please contact us immediately and we will aim to resolve it as quickly as possible.

If there is a defect with your order please contact us right away. All defects must be reported within 48 hours of the delivery date. Any issues with sizing or the wrong item being sent must be reported within 2 weeks.

Returns will not be processed for apparel that is specific to a holiday event after the event date has passed (for example St. Patrick's Day themed t-shirts cannot be returned on or after March 17).

Contact us at cocoateeinfo@gmail.com if you have any questions regarding your order.

Exchanges:

 

Since our apparel is printed upon order we do not provide exchanges due to customer error.

Billing:

 

You will be charged in U.S. Dollars (USD) only for the item price plus any shipping cost as shown in your cart. All payments are processed with PayPal and we accept PayPal payments, AMEX, Visa, Discover, and MasterCard. With PayPal your credit card information is not visible to merchants, making your transaction safe.

Tracking Information:

 

We provide tracking numbers for all orders. Tracking numbers will be provided via PayPal once your item has shipped. Order status and tracking information can also be checked through the order confirmation email.

Delivery Information:

 

We use USPS for all United States orders and Globegistics for all other orders.

Since all our apparel is made-to-order, there is some time required to print, dry and prepare it for shipping. All orders begin processing quickly after they are placed to reduce shipment times. This means there is little time to make changes to or cancel an order after it is placed. We still encourage you to email us if you have any changes to make to your order and we will facilitate you the best we can.

U.S. and Canadian orders should expect delivery within 3 to 6 business days. Rush shipping takes 2 to 4 business days (only available in North America).

International orders take 7 to 15 business days to arrive and during busy seasons such as Christmas, may take longer. International shipments have tracking information available until the package leaves the United States. PLEASE NOTE: International buyers are responsible for any customs charges, taxes and/or duties levied at the port of entry.

Apparel Brands:

 

We use Alstyle and Gildan brands which are produced in North America.

Custom Request:

 

See a t-shirt you like but we don’t have the color you want? Send an email to cocoateeinfo@gmail.com and we can customize it just for you.